Center for Educational Resources and Technology at DSU

Month: February 2019

Box View – “Small Screen” Workaround Guidance

When using the Box View tool, you should be able to add annotations, highlight chunks of text and digitally draw on the student work that you are marking via Blackboard.

However, after a recent update (on February 19, 2019) Box View was updated by its owning company to include more “mobile-responsive” features. These features will automatically instigate whenever Box considers itself to be displayed on a small screen, and can initially be confusing to use or even, sometimes, completely unresponsive.

If you find that the annotation tool now opens as a long pane, that you can no longer see the highlight tools when selecting text, or that you cannot select or delete drawings made on an assignment then Box has likely enabled the mobile-version of its view on your device.


Because this view-change is caused by the size of the Box View pane, altering the following things should help bring back the original, non-mobile version of Box View that you are used to:

  1. Expand the Box View page so it can take up more space:
    • Use the expand/collapse grading panel button () to hide the right-hand pane
    • Use the maximize/minimize button () to allow Box view to take up the entire browser frame
  1. Zoom your browser out (zooming guidance for Chrome / zooming guidance for Firefox)
  1. If you’re comfortable with changing settings on your computer such as screen resolution, please try this (go for a higher resolution than 1600*1200), but don’t do this if you’re not used to changing such settings.

If the above suggestions do not resolve your issue, please contact DEIT with details of what type of computer and web browser you are using.

Printable version: Box View Feb 2019

Blackboard Quizzes and Exams: Force Completion and Respondus LockDown Browser Password

When administering a quiz or test online via Blackboard, the Distance Education and Instructional Technology (DEIT) department suggests that the Force Completion test option not be selected.

With Force Completion selected, any exit from the quiz or test counts as the student’s attempt – this applies even in the instance of a device malfunction or loss of Internet connectivity (using a wireless internet connection can have common, brief breaks in connectivity). In these instances, students are unable to recover any work they’ve completed on the exam (quizzes and tests cannot be reopened where the student left off). This often leads to a lot of laborious workarounds to get one or two students caught up for a technical error.

Instead, DEIT recommends using the Timer function along with turning the Auto Submit feature ON.

With this setup, a student has exactly as long as you allow from the time they start the exam (the clock is dependent upon the Blackboard server, so if a student starts a test at 1PM with a time limit of 60 minutes, they only have until 2PM to finish – they cannot exit at 1:20PM and then still have 40 minutes to use whenever they so choose). This provides students an opportunity to recover from potential system glitches or loss of Internet.

If you also want to ensure that students cannot close out of the test to check other resources, please activate the Respondus LockDown Browser for quizzes and exams.

*All students have access to the LockDown Browser tab on the navigation menu in each course, which will walk them through the process of downloading, installing, and testing the functionality of the LockDown Browser software prior to attempting a graded assessment with this tool.

If the LockDown Browser is activated for a quiz or exam, Respondus creates a unique string of letters and numbers in the Password field under Test Options to connect to that assessment.



This password should not be modified or removed (if students are properly using the LockDown Browser, they will not be prompted for it).

In the instance that the password is modified or removed, students will receive a message stating that there is a problem with the test settings and to contact the instructor. To fix the problem, go back to the Respondus LockDown Browser Dashboard (under Course Tools > Respondus LockDown Browser) and click on the Fix It button, which will be located to the right of the quiz/test name.

If you have any additional questions or concerns regarding the Force Completion test option or the password that’s created with the use of the Respondus LockDown Browser, please contact DEIT at (or by phone at 610-282-1100 ext. 2290).

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