1. Login to Zoom right away, not after you have everything else set up. Once you’re logged into the PC and have Blackboard running, start your Zoom session right away so you can identify any problems early. If you have a lot of materials to get ready on the PC that you don’t want the students to see until you are ready, delay Zoom screen sharing. You can also temporarily switch to another input from the podium button panel if you don’t want the students in the classroom to see what you’re doing.
  2. To check Connected Classroom audio function
    1. Method #1: Select the Test Speaker & Microphone link from the Zoom dialog box that pops up upon login where you join computer audio.
    2. Method #2: In Zoom under the menu found next to the Mute/Unmute button, select Test Speaker & Microphone and follow the prompts.
    3. Method #3: Ask early arriving Zoom students whether they can hear you. Have one of them say something to you to confirm you can hear them.
    4. If any of the tests fails, try to change the speaker or mic settings in Zoom using the menu found next to the Mute/Unmute button or contact the Help Desk.
  3. If the sound fails on the podium PC and you know the correct speakers and mic are selected, restart (reboot) the PC. If that doesn’t work, or if the problem persists on multiple days, contact the Help Desk so CERT or IT staff can correct it.
  4. If the podium PC is hanging up upon login or acting strangely (responsiveness starts and stops, persistent slowness), immediately contact the Help Desk. It could be a serious problem that requires IT to replace the PC.
  5. Please log off the podium PC at the end of class (but don’t shut down the computer entirely). If you don’t log off and the next person logs in on top of you, some system resources may be “captured” by the previous login and not be available to the next instructor, particularly the document camera. To log off on a Windows 10 machine, select the Windows logo at the bottom left and then the person silhouette icon and select Sign out (some in CERT refer to selecting the silhouette as “punching the face” – not very Salesian, but memorable).
  6. Keep the tablet plugged in and charging. If you end up disconnecting the podium or cart tablet charging cord in order to make it easier to enter your Zoom meeting information, be sure to plug it back in, otherwise the tablet will run out of battery and the next instructor will be unable to start the room system.
  7. Call in the Orange Shirt Army. Hopefully you have met any CERT student workers on duty when you teach (recognizable by their bright orange shirts). Feel free to flag one of them down in the hallway or when they poke their head in your class to check on you. If they can’t help, they will escalate your issue to someone that can. The orange shirts can also help you outside of normal class time to test tech things out that you’d like to try.
  8. I’d like to speak with a manager, please. Now you can! CERT’s new Classroom Support Manager is Tom Cobb. A six year veteran of DeSales classroom technology support, Tom now coordinates and supervises our classroom support team of staff and student workers. Contact him at x1567 or tom.cobb@desales.edu. For classroom emergencies and routine issues, contact the Help Desk.