{"id":54039,"date":"2025-05-28T01:01:03","date_gmt":"2025-05-28T05:01:03","guid":{"rendered":"https:\/\/wp.desales.edu\/dsu-daily\/?p=54039"},"modified":"2025-05-23T08:10:13","modified_gmt":"2025-05-23T12:10:13","slug":"new-phone-system-auto-attendant","status":"publish","type":"post","link":"https:\/\/wp.desales.edu\/dsu-daily\/2025\/05\/28\/new-phone-system-auto-attendant\/","title":{"rendered":"New Phone System Auto-Attendant"},"content":{"rendered":"<p><span data-preserver-spaces=\"true\">As part of the Microsoft Teams migration project, the University has upgraded the auto-attendant that greets callers on 610-282-1100.\u00a0 Many departments currently use keywords to direct callers to certain areas.\u00a0 For example, if a caller says \u201cadmissions\u201d the phone system routes the caller to the department secretary of admissions.\u00a0Unfortunately, there was no direct migration path to move these keywords from the old phone system to Teams.\u00a0 <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">If your department would like callers to be directed to a specific person or extension based upon a <\/span><span data-preserver-spaces=\"true\">specific<\/span><span data-preserver-spaces=\"true\"> keyword (or keywords), please fill out this <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=WKri0SEbXkCycPyxSSyCErx_4eRu-c1NkAqQ8F1It-ZUNE82MVhQU0g1TFQ2RTlBWlRTVzAyN09OVi4u&amp;origin=Invitation&amp;channel=0\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">form on forms.office.com<\/span><\/a><span data-preserver-spaces=\"true\">.\u00a0 ITS and telecommunications will review the submissions and <\/span><span data-preserver-spaces=\"true\">begin adding<\/span><span data-preserver-spaces=\"true\"> them to the new attendant based on priority.\u00a0 Please complete this form by June 6, 2025.<\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">Questions?<\/span><\/strong><a href=\"mailto:jeffrey.richter@desales.edu\"><span data-preserver-spaces=\"true\"> jeffrey.richter@desales.edu<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of the Microsoft Teams migration project, the University has upgraded the auto-attendant that greets callers on 610-282-1100.\u00a0 Many departments currently use keywords to direct callers to certain areas.\u00a0 For example, if a caller says \u201cadmissions\u201d the phone system routes the caller to the department secretary of admissions.\u00a0Unfortunately, there was no direct migration path to move these keywords from<\/p>\n<p><a class=\"more-link\" href=\"https:\/\/wp.desales.edu\/dsu-daily\/2025\/05\/28\/new-phone-system-auto-attendant\/\">Read More<\/a><\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,6],"tags":[],"class_list":["post-54039","post","type-post","status-publish","format-standard","hentry","category-faculty","category-staff"],"_links":{"self":[{"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/posts\/54039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/comments?post=54039"}],"version-history":[{"count":1,"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/posts\/54039\/revisions"}],"predecessor-version":[{"id":54040,"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/posts\/54039\/revisions\/54040"}],"wp:attachment":[{"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/media?parent=54039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/categories?post=54039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.desales.edu\/dsu-daily\/wp-json\/wp\/v2\/tags?post=54039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}