New Phone System Auto-Attendant
As part of the Microsoft Teams migration project, the University has upgraded the auto-attendant that greets callers on 610-282-1100. Many departments currently use keywords to direct callers to certain areas. For example, if a caller says “admissions” the phone system routes the caller to the department secretary of admissions. Unfortunately, there was no direct migration path to move these keywords from the old phone system to Teams.
If your department would like callers to be directed to a specific person or extension based upon a specific keyword (or keywords), please fill out this form on forms.office.com. ITS and telecommunications will review the submissions and begin adding them to the new attendant based on priority. Please complete this form by June 6, 2025.
Questions? jeffrey.richter@desales.edu